In accordance with paragraph 7 and paragraph 12 of the Rules for the provision of hotel services in the Russian Federation number 1085 of October 9, two thousand and fifteenth year:
Guests staying at the hotel have the right to:
to receive reliable and timely information about the hotel services provided;
to receive additional services provided by the hotel.
Guests staying at the hotel must:
comply with the established rules for reception and hotel accommodation;
comply with fire safety regulations;
timely and in full to pay for the services provided by the hotel;
observe the rules for the safety of personal belongings (put valuables, documents and money in the cell of the mini-·safe, leaving the room to close windows, doors with a key, hand over the key to the administrator). Do not leave the room open and personal items unattended;
take care of the property and equipment of the hotel, pay damages in case of loss or damage to the property of the hotel in accordance with applicable law;
at night, register with the administrator of unauthorized persons (not designed as “guests”) with a document proving their identity and make payment in case of using an additional bed. In the understanding of these rules, night time is set from 23.00 before 07.00 h;
at departure pay for the use of additional services and hand over the key to the administrator;
inform the brand and state number of vehicles in the case of vehicles placed in the parking lot.
It is prohibited:
to bring and store in the rooms liquids, materials and objects that are dangerous to the life and health of the residents and the safety of property;
to leave in the rooms of unauthorized persons for the period of their absence, and also to give them the room key without warning the hotel administration;
transfer your electronic key to other persons;
in-room cooking using heating appliances;
throw garbage and personal hygiene items into the sewer system;
use the hotel room during the stay as an office space with a corresponding change in the structure and purpose of the room;
conduct non-accommodation events in the hotel room (buffets, receptions of numerous guests, presentations, birthdays, castings, contests, etc.
guests staying at the hotel are responsible for guests invited to the room and their compliance with these rules;
pets are allowed only with prior reservation;
coordination with the hotel administration. Material responsibility for the actions of pets, including damage to hotel property and violation of the sleep and rest of other guests, is the owner of the animal. The hotel administration reserves the right to refuse to be accommodated with animals, in case of aggressive or restless behavior, they are the last in relation to the staff or guests of the hotel.
Guests staying at the hotel must follow the rules set out in Hotel:
to keep quiet in the room and hotel after 23:00;
not to inconvenience the actions or behavior of other Guests staying in the hotel;
it is prohibited to smoke in a hotel in accordance with the Federal Law of February 23, 2013 No. 15-ФЗ “On protection of public health from exposure to surrounding tobacco smoke and the consequences of tobacco consumption”. Smoking is allowed only in designated outdoor areas with a “Smoking area” sign;
in case of violation of clause 3, the cost of processing the room after smoking is charged, according to the price list, as well as a penalty for smoking in the amount of 1500 rubles.